FAQ
Questions before ordering? Below are the questions customers ask us most often. Can't find yours? Email louisverbeke@icloud.com — we reply within 24 hours.
About the EU AI Act
What is the EU AI Act?
Regulation (EU) 2024/1689 — the world's first comprehensive AI law. Adopted in 2024, with obligations rolling in over several years. In May 2026, EU legislators reached a political agreement (the "AI Omnibus") to defer high-risk deadlines: Annex III obligations now apply from 2 December 2027, Annex I from August 2028. Article 4 AI Literacy duties remain in force since February 2026.
If the deadline was extended, why act now?
Four reasons:
- Article 4 AI Literacy is in force today. Every EU employer using AI must demonstrate AI literacy among staff. No extension. No exception.
- Enterprise customers ask now. Vendor due diligence questionnaires include AI policy questions. "We're working on it" loses you contracts.
- Funding and M&A. Data rooms now include an AI compliance section. Absent documentation slows deals.
- Audit frameworks. ISO 27001, SOC 2 and similar already include AI as a control area.
Am I a 'deployer' under the Act?
If you use an AI system under your own authority for a professional purpose, yes. A bookkeeper using AI categorisation, an HR team using AI screening, a marketing agency using generative AI — all deployers. The threshold is low.
What's 'high-risk AI'?
AI systems listed in Annex III: employment, credit, education, essential services, law enforcement, biometrics, critical infrastructure. From 2 December 2027, high-risk deployers face the full obligation set.
What about general-purpose AI (GPAI) like ChatGPT?
GPAI providers (OpenAI, Anthropic, Google) have their own duties under Chapter V of the Act — in force since August 2025. Most don't pass to you as a deployer. But check the vendor's documentation when you onboard them.
About our service
Is this legal advice?
No. We deliver professional compliance documentation produced under a qualified-counsel-reviewed methodology. Our packages are not tailored legal advice. For high-stakes specific situations (contractual disputes, regulatory responses) we recommend a brief review by your own counsel — typically 30–60 minutes of their time, much cheaper than building from scratch.
Does the EU AI Act really apply to my small business?
Yes, if you use AI tools. The Act applies to every 'deployer' — anyone using an AI system under their authority for professional purposes. A 5-person team using ChatGPT and Copilot is a deployer. The good news: obligations scale with context. SMBs need proportional documentation, not enterprise GRC.
How fast is delivery?
AI Compliance Audit (€299) and Compliance Documentation Package (€499): within 48 hours of receiving your intake answers. Premium Compliance Programme (€899): within 5 business days. Refundable in full if we miss those windows.
What's in the intake?
15 questions for Audit and Documentation Package, 25 questions for Premium. We ask which AI tools you use, who uses them, for what, your sector, your high-risk use cases, and your basic company details (name, KBO/VAT, designated AI lead).
Who reviews the work?
Our methodology and core documents are reviewed by qualified ICT/privacy counsel specialising in tech and data protection. Each delivery goes through a quality check against that methodology before sending.
What format are the deliverables?
Microsoft Word (.docx) for policies, Microsoft Excel (.xlsx) for registers, PDF for audit reports. All editable. Works with Word, Google Docs, Pages, LibreOffice.
Can I share the documents with my consultant, accountant or lawyer?
Yes — within your licensed organisation. Your professional advisors can review and use the documents while working on your account. The licence prohibits re-selling or redistributing to other organisations.
Can I get a refund?
Yes — full refund if we miss the delivery window stated for your package. After delivery, refunds follow our standard Refund Policy.
What if the law changes?
Premium package includes 12 months of quarterly updates. Documentation Package includes 6 months. We track EDPB opinions, national DPA guidance, and Commission delegated acts — you receive update notes by email when something affects your documentation.
Sector coverage
Do I need a sector-specific package?
The Premium Compliance Programme (€899) includes a sector-specific add-on of your choice: HR/Recruiting, Healthcare, Accounting, Marketing Agencies, Tech/SaaS, or Legal/Consulting. If your business has substantial AI use in one of those areas, the Premium tier is the right choice.
Can I upgrade after I order?
Yes — if you order the Audit and want to upgrade to the Documentation Package or Premium Programme within 14 days, we credit the audit fee against your upgrade.